ServiceTitan reviews

3.4

49% would recommend to a friend

(837 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

56% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

837 reviews
3.0
Jan 14, 2024
Recommend
CEO approval
Business Outlook

Pros

- Great people to work with (IC only. Few managers). - Always something to do project wise and learn from it. - Remote. - Still new in a lot of ways, so had the chance of being pioneers in some processes and systems.

Cons

- Hard work is barely recognized. - Promotion isn't reflected based on the work you put it, it is which manager or department leader likes you. Better play the favoritism card here and say "Yes" to everything. - Not a lot of work-life balance. Have a secondary work email or phone on file in HR b/c the chances are that they will call you in the late evening for something. - Everything is always on fire. - Upper/Exec leadership started to cut off what culturally made the company rewarding to work for. - If you don't know where you career should head, good luck, b/c managers do not provide the guidance. They expect you should take control of your own career. This is a good and bad thing - good that you can direct it where you want, bad if you need any guidance and don't know where to start. - Don't show weakness or need for help. A co-worker of mine was let good b/c they express that they were drowning in the workload and leaders of said department said they were no longer a "fit" for the role.

5.0
Jan 12, 2024
Recommend
CEO approval
Business Outlook

Pros

all tools needed to be successful are available, great training

Cons

limited room for growth towards account executives

2.0
Jan 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Excellent opportunities for growth at this company.

Cons

Unattainable goals, overloaded workloads, and needing to make up for the sales team overselling the software. This lead to angry customers and projects that went on forever.

Viewing 313 - 315 of 837 Reviews

Glassdoor has 854 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.