Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 119 reviews)); "People are great and very nice" ((in 69 reviews)); "The culture is great and diverse." ((in 56 reviews)); "Pay is good." ((in 54 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 29 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 34 reviews)); "NO work life balance" ((in 23 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 17 reviews)); "Rampant favoritism across all departments." ((in 14 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

49% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

2.0

Apr 16, 2026

Decent colleagues but unclear expectations and favoritism

Lead development representative

Recommend

CEO approval

Business Outlook

Pros

Met some decent colleagues who were hard workers and good people.

Cons

What is expected of you is never properly communicated. The standards change constantly. Favoritism is rampant.

3.0

Feb 17, 2026

It's a job

Senior product manager

Recommend

CEO approval

Business Outlook

Pros

- Internal mobility. You are able to move teams within the company to explore new opportunities, and it's encouraged. - Remote work

Cons

- Post IPO, management team feels panicked - Work life balance declining - Pay is really average

2.0

Jan 26, 2026

Pays the bills, but at what cost?

R&d

Recommend

CEO approval

Business Outlook

Pros

Depending on your team, you can work with and learn from some really talented and hard-working folks. Pay, at least for my team, is generally great.

Cons

Leadership has become AI-pilled. You know those videos you see on Tiktok of people making fun of their execs forcing AI into every conversation and wanting to AI-ify everything? Here, it's not a meme: they are incredibly serious. A few dim bulbs on the exec leadership team where the bros with the loudest voices get their way. Finally, working here is psychologically exhausting. Everything is urgent, stakes are high, mistakes are amplified and we're hit with sporadic layoffs.

Viewing 325 - 327 of 837 Reviews

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Jobs at ServiceTitan

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

ProProduct Sales Development Representative

ProProduct Sales Development Representative