Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 119 reviews)); "People are great and very nice" ((in 69 reviews)); "The culture is great and diverse." ((in 56 reviews)); "Pay is good." ((in 54 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 29 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 34 reviews)); "NO work life balance" ((in 23 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 17 reviews)); "Rampant favoritism across all departments." ((in 14 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

49% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

4.0

Jan 14, 2016

Great culture, could use better planning

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great, positive atmosphere, excellent benefits, plenty of room for growth

Cons

there's a ton of enthusiasm and great ideas that occasionally get lost via lack of planning. Some department heads are oddly secretive for no reason, despite the stated goal of collaboration and openness.

1.0

Jun 1, 2026

Fast-paced environment plagued by poor management. Stay Away!

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

While the company handles high-volume HVAC CRM accounts and operates on a massive scale, the sheer volume of clients provides a fast-paced environment where you can quickly gain experience dealing with intense customer service scenarios.

Cons

Extremely complicated system that contradicts standard HVAC CRM logic. Frequent system outages disrupt workflows, and clients are regularly promised unachievable features. The company has a heavily cliquey corporate culture with clear favoritism in promotions, making growth outside specific circles nearly impossible. Heavy micromanagement and massive stress are met with very low pay. Furthermore, leadership lacks transparency, penalizes dissenting views among supervisors, and fails to support any semblance of work-life balance.

2.0

May 12, 2026

Good entry-level sales experience, but no growth opportunities

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

Good get foot in the door company to get into sales

Cons

- NO upward mobility - very corporate - No one gets promoted - Compensation wasnt the best

Viewing 322 - 324 of 837 Reviews

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Jobs at ServiceTitan

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

ProProduct Sales Development Representative

ProProduct Sales Development Representative