Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 119 reviews)); "People are great and very nice" ((in 69 reviews)); "The culture is great and diverse." ((in 56 reviews)); "Pay is good." ((in 54 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 29 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 34 reviews)); "NO work life balance" ((in 23 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 17 reviews)); "Rampant favoritism across all departments." ((in 14 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

49% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

3.0

Nov 9, 2023

Just alright

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Good Pay -Good products although overpriced

Cons

-Magement across the board -Customer support is atrocious -No support for employees or clients

3.0

Nov 8, 2023

Not a major fan

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

- compensation - PTO - benefits

Cons

- its growing increasingly difficult to qualify prospects over time due to the ICP (ideal customer profile) growing in complexity - upper management is consistently changing what is and isn't allowed in talk tracks as well as the make up of the ICP

3.0

Nov 7, 2023

Had high hopes but quickly changing for the worse.

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

ServiceTitan is a great company and software. Pay is better than your average SDR role. Good benefits as well.

Cons

90% of new hires are terminated or quit within 2 months for not meeting minimum quota. Career pathing in the company is non existent and they give you false hope of roles that aren’t even available to the most tenured reps. The only roles available internally are lateral positions. They would rather hire externally. You will often be stripped of compensation due to caveats in qualification requirement of a prospect that you were never trained to vet for. Many of them completely out of your control.

Viewing 337 - 339 of 837 Reviews

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Jobs at ServiceTitan

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Senior Product Manager, Exteriors

ProProduct Sales Development Representative