Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 123 reviews)); "People are great and very nice" ((in 72 reviews)); "The culture is great and diverse." ((in 53 reviews)); "Pay is good." ((in 48 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 27 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 34 reviews)); "NO work life balance" ((in 23 reviews)); "No training nor guidance on anything." ((in 15 reviews)); "We’ve had at least 3 rounds of layoffs while I was there." ((in 15 reviews)); "Too much favoritism" ((in 15 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

49% would recommend to a friend

(838 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 838 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

838 reviews

4.0

Jun 4, 2025

Great company to grow with

Principal product manager

Recommend

CEO approval

Business Outlook

Pros

Growth-minded company that is well positioned in its market. Great for your career if you can find your niche and make a dent. Transparent leadership goals and generally helpful feedback. Clear path to promotion, usually. Great perks and great culture.

Cons

Opportunities for growth have slowed down significantly with scale. Remote companies that are this big can be challenging environments to navigate, especially when it comes to leadership team feedback and face time. Leadership prioritization tends to follow the next shiny object, rather than finishing what they started.

4.0

Mar 30, 2025

Good, but changed my schedule without warning

Customer support specialist

Recommend

CEO approval

Business Outlook

Pros

work from home training and learning prioritized

Cons

Phones and internal systems dont always work schedule changed without warning from a full time day shift to night

4.0

Feb 17, 2025

Above average workplace, nothing special

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great founders, great vision, typically market pay.

Cons

Pay changes take forever, everything is becoming bureaucratic, not a fan of the new CFO, lots of nepotism/favoritism, many overpaid and underskilled colleagues. Work life balance varies, probably balances out or is good on most teams. YMMV.

Viewing 370 - 372 of 838 Reviews

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Jobs at ServiceTitan

Customer Success Manager

Customer Success Manager

ProProduct Sales Development Representative

ProProduct Sales Development Representative

ProProduct Sales Development Representative