Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales (17) , Sales Development Representative (17) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 123 reviews)); "People are great and very nice" ((in 72 reviews)); "The culture is great and diverse." ((in 53 reviews)); "Pay is good." ((in 48 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 27 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 34 reviews)); "NO work life balance" ((in 23 reviews)); "No training nor guidance on anything." ((in 15 reviews)); "We’ve had at least 3 rounds of layoffs while I was there." ((in 15 reviews)); "Too much favoritism" ((in 15 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

49% would recommend to a friend

(839 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 839 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

839 reviews

1.0

Jun 10, 2026

Remote work overshadowed by micromanagement and indifference

Live service agent

Recommend

CEO approval

Business Outlook

Pros

Fully Remote, work from home role.

Cons

Micromanaging and Coldhearted Managers that does not value you, even as a seasonal employee. Disrespectful customers and constantly need to answer the call (not a job for slow pace workers)

3.0

Jun 9, 2026

Good compensation but poor communication and management

Technical support leader

Recommend

CEO approval

Business Outlook

Pros

Good compensation and bonus potential

Cons

Communication from leadership is lacking and inconsistent. Change is frequent and poor change management. They would rather hire externally than promote from within for many roles so not as much growth opportunity as you might think.

3.0

Jun 4, 2026

Great teams and people, but high stress and escalations

Implementation manager

Recommend

CEO approval

Business Outlook

Pros

It's a great company with exceptional teams and wonderful people.

Cons

The role involves a high level of stress, frequent interactions with challenging customers, and a steady stream of feature rollouts that can sometimes feel underdeveloped. As a result, escalations are common and require ongoing attention. The expectations, workload, and constant pressure can be substantial, while the salary falls short of reflecting the scope and intensity of the work.

Viewing 406 - 408 of 839 Reviews

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Jobs at ServiceTitan

ProProduct Sales Development Representative

ProProduct Sales Development Representative

ProProduct Sales Development Representative

ProProduct Sales Development Representative

Director, Product Design