ServiceTitan reviews

3.4

49% would recommend to a friend

(839 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

56% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 839 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

839 reviews
5.0
Sep 14, 2018
Recommend
CEO approval
Business Outlook

Pros

- Startup Vibe. - Benefits & Perks. - Snacks & Lunch provided everyday. - Community of wonderful support. - Everyone is striving for success and the success of their coworkers. - Room for growth within the company. - You will make good friends here.

Cons

- Stressful in learning their program, but I wouldn't really consider this a Con but more of a learning opportuntiy.

5.0
Sep 3, 2018

Best year of my professional career

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I just completed my first year at Service Titan. It's surreal to think about how much the company has grown, how much we've done, and how much I've grown in just 1 year. Everything happens so quickly here. When I first joined, I was told that the company wants this to be a place where I can "become the best version of myself." Well, I definitely feel like I'm doing my life's best work and having a lot of fun in the process. I appreciate being able to work on things that greatly affect the business and the daily lives of our customers, especially in collaboration with super sharp and supportive coworkers.

Cons

Meeting rooms are becoming scarce with all the growth

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ServiceTitan Response
7y
Thank you for your review. Making our customers more successful has been part of ServiceTitan's mission since the beginning, and we're delighted that you feel you are able to do so while also having fun! As we continue to grow, space planning is top of mind and we are considering the best options for everyone.
1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

Viewing 403 - 405 of 839 Reviews

Glassdoor has 856 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.