ServiceTitan reviews

The Training team needs to improve their customer onboarding training processes. Being part of the training team we needed to collaborate with cross functional teams, like Onboarding Specialists & Project Managers to provide implementation training to new customers going through the onboarding process. The training requests would come from the OBs & PMs. OBs & PMs would request last minute training all the time having the team scattering to decide who had time to do it. The training team performed remote and in person training. Sometimes in person training requests would come in a couple of days before the training date request. For example, OBs & PMs would request in person training on March 3 to take place March 8; leaving the training scrambling to meet with the customer and prep for their training. It was wild. The training team consistently gave feedback and requests for there to be a process in place where OBs & PMs needed to request training in a timely manner. We were told that it was in the works but I didn't get to see any improvements due to me being laid off beforehand.

Disappointed to not have had the opportunity to really take off here due to the elimination of over 200 positions (including mine) in Feb 2023. There was a bit of micromanagement but that may have been due to my role being a newly created "nice to have" position. Many functions felt disorganized and the shared Gmail is time consuming and can be confusing to monitor. I did not expect to have any work/life balance for a few months due to training but it seemed everyone in finance worked very long hours M-F. Unlimited PTO sounded good in the offer but I doubt too many can take much time off.