Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales (17) , Sales Development Representative (17) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 121 reviews)); "Great people and love the work that I do" ((in 68 reviews)); "The culture is great and diverse." ((in 60 reviews)); "Pay is good." ((in 49 reviews)); "The team is awesome." ((in 26 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 35 reviews)); "NO work life balance" ((in 23 reviews)); "No training nor guidance on anything." ((in 14 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews)); "We’ve had at least 3 rounds of layoffs while I was there." ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

49% would recommend to a friend

(840 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 840 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

840 reviews

2.0

Nov 26, 2024

Caution

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They offer Remote work options

Cons

Just like any company that is expanding rapidly, you will be Overworked, growth will happen extensively and the same will happen with layoffs. Mass layoffs that need to be reported will be given better severances and the other smaller scale layoffs you will be offered bear minimum. Depending on who you report to, you will not be cared for beyond what you do for them, so references are poor or non existent, for absolutely no good reason at all. All that After you worked the job of 3/4 people for the salary of 1.

4.0

Nov 1, 2024

CSM salary

Csm

Recommend

CEO approval

Business Outlook

Pros

lunch benefit great insurance coverage

Cons

it's hard/impossible to have work/life balance

3.0

Sep 20, 2024

Good place to work

Live services agent

Recommend

CEO approval

Business Outlook

Pros

Good team environment Always diverse calls

Cons

Advancement is stale Shift flexibility sucks

Viewing 433 - 435 of 840 Reviews

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ProProduct Sales Development Representative

ProProduct Sales Development Representative

ProProduct Sales Development Representative

ProProduct Development Representative

ProProduct Sales Development Representative