Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 119 reviews)); "People are great and very nice" ((in 69 reviews)); "The culture is great and diverse." ((in 56 reviews)); "Pay is good." ((in 54 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 29 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 34 reviews)); "NO work life balance" ((in 23 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 17 reviews)); "Rampant favoritism across all departments." ((in 14 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

49% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

2.0

Dec 20, 2022

Toxic

Human resources

Recommend

CEO approval

Business Outlook

Pros

Benefits are good and the perks for employees are nice.

Cons

Poorly organized company with rude people

4.0

Dec 15, 2022

Great company

Sr deal desk analyst

Recommend

CEO approval

Business Outlook

Pros

Great benefits Great people to work with

Cons

Deal Desk is not established Deal Desk is asked to do to many tasks Deal Desk is run more like a bookings desk No true processes in place

4.0

Dec 13, 2022

Very Promissing

Junior sql developer

Recommend

CEO approval

Business Outlook

Pros

The work culture is very young and vibrant. It's a pleasure to work and interact with everyone. The leadership practices great transparency. The pay is quite good and there's unlimited PTO.

Cons

While on my team work/life balance is very important, there are clearly some teams that are pushed and work too much and, although their hard work is recognized, I wish there was a larger emphasis on work/life balance. There also is a large issue with career growth within the company; you may be able to climb the ladder a couple of rungs, but anything more would likely be a lateral move to another team.

Viewing 457 - 459 of 837 Reviews

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Jobs at ServiceTitan

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Senior Product Manager, Exteriors

Staff Application Security Engineer