Pros
Best in class product. The software can transform a small mom-and-pop shop in to a professional well-organized machine. ServiceTitan advertises contractors can "work on the business instead of in the business". Flex PTO Work from Home Co-workers were mostly nice Good tech stack: Salesforce/ Salesloft, Gong
Cons
Middle management is in place to micro-manage employees. As others have also mentioned in their reviews, the mantra is: What have you done for me lately? If you hit quota, management will mostly leave you alone. If you are not hitting quota you will be constantly harassed about increasing dials and talk time. The leads are garbage, and reps are expected to call the same shops every week even if the shop told you they are not interested and to stop calling.
