Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 127 reviews)); "Great people and love the work that I do" ((in 70 reviews)); "The culture is great and diverse." ((in 58 reviews)); "Pay is good." ((in 47 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 29 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 35 reviews)); "NO work life balance" ((in 22 reviews)); "These are just 2 examples of favoritism and nepotism running rapid; it happens often and on every team." ((in 16 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 14 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

49% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

3.0

Sep 24, 2022

Maybe

Customer support advocate

Recommend

CEO approval

Business Outlook

Pros

Good for professionals to start with their career

Cons

The company is changing a lot in the last year with only focus of money and not to the employee

2.0

Sep 18, 2022

Fear and loathing

Corporate marketing

Recommend

CEO approval

Business Outlook

Pros

The product is the real-deal and their fundamentals are good, insofar as they have customers stuck in the stone age that need a modern tool. God help them if someone steps into the space with a simpler -- and cheaper -- product that actually works.

Cons

This is a place dictated entirely by a culture of fear. Middle management lacks the expertise to build concise project plans that balance what the executives want without utterly caving in to their absurd demands. You will be asked to execute tasks that are pointless, wasting time, money, and talent. If you protest, they will minimize you and cut you. If you share your expertise with too much gusto, they will paint a target on your back and single you out. The company claims to believe in radical candor, but they actually use this concept to weed out dissidents. If you want to have a long career here, keep your head down, do not share too many opinions, and do what you're told. This is not a company, it is a cult of personality built around the executive team.

2.0

Sep 15, 2022

Executive Team Belittles Team Members

Operations & strategy

Recommend

CEO approval

Business Outlook

Pros

Remote Work; Health Care Benifits

Cons

Executive Leadership; Favoritism; Belittling by Executive Leaders; Entitlement within Industry Executives

Viewing 478 - 480 of 837 Reviews

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Jobs at ServiceTitan

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Director, Data Science

Lead Salesforce Developer