Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 127 reviews)); "Great people and love the work that I do" ((in 70 reviews)); "The culture is great and diverse." ((in 58 reviews)); "Pay is good." ((in 47 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 29 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 35 reviews)); "NO work life balance" ((in 22 reviews)); "These are just 2 examples of favoritism and nepotism running rapid; it happens often and on every team." ((in 16 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 14 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

57% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.2

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

5.0

Sep 14, 2022

Almost a year in, and I LOVE IT MORE.

Enterprise customer success manager

Recommend

CEO approval

Business Outlook

Pros

Collaborative team, amazing supportive management who TRULY wants you to succeed. I have been under two different managers in the last year and they both were great with different styles. Each one having the ability to help me grow without breaking my spirit. Delivering feedback gracefully in a way that makes me want to do better.

Cons

This isn't a con, but the product is very difficult to learn and training is hard to digest without the context of the day to day in the role. Customers are a different breed and you're working with a very intense group of people from the trades. Very intense, straight to the point personalities. This job is not for the weak. Do your research in the industry + product thoroughly!

5.0

Sep 7, 2022

Work here!

Implementation manager

Recommend

CEO approval

Business Outlook

Pros

Benefits, Work life Balance, Management

Cons

None at the moment and I have been here for a while

4.0

Sep 6, 2022

Great company to work at!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The management team in sales at ServiceTitan makes sure you are given the tools to succeed. They are quick to help when you need it, and offer nearly endless resources to help your industry knowledge, and growth.

Cons

Working in sales comes with the usual sales difficulties. While they do what they can to help with the work/life balance, it's still sales and in order to be a top performer you have to put a lot of extra work.

Viewing 481 - 483 of 837 Reviews

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Jobs at ServiceTitan

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Customer Success Manager

Customer Success Manager

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Director, Data Science