Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 127 reviews)); "Great people and love the work that I do" ((in 70 reviews)); "The culture is great and diverse." ((in 58 reviews)); "Pay is good." ((in 47 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 29 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 35 reviews)); "NO work life balance" ((in 22 reviews)); "These are just 2 examples of favoritism and nepotism running rapid; it happens often and on every team." ((in 16 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 14 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

57% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.2

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

2.0

Sep 2, 2022

Job description has false pretense

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

Great benefits, wfh lifestyle, free lunch at office, younger professionals and managers, equiptment for home office, overtime pay, friendly and casual work culture.

Cons

50+dials, constant changes to scripts, role expectations, goal post constantly gets moved, tons of unnecessary zoom meetings, lots of cheerleading and superficial fluff, lots of brown nosers, loads of keyboard warriors. LOTS OF TURNOVER IN THIS POSITION. Bad leads get recycled and reworked amongst the SDR's. You will be expected to work with businesses outside of your own timezone so expect early morning starts around 4:30 or 5am

3.0

Aug 25, 2022

It was okay

Lead development representative (ldr)

Recommend

CEO approval

Business Outlook

Pros

good managers and decent work life balance

Cons

a lot of shadowing and roleplaying

1.0

Aug 17, 2022

Would not recommend this job to my worst enemy

Sales development representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits, and time off, pay is also good

Cons

About everything else about this job, leads are trash, customer base has been hit over the head by 1000 other SDRs that the people are so angry before you even get to talk to them, management is terrible, only care about top performing reps, if you're struggling good luck lol, time to promotion is about 3 years before you'll ever be considered to be an AE, the "time off" is really just a way for you to miss quota and them to fire you, the turn over time for SDRs is insane, you are just a expendable asset to them, product is so expensive 95% of the shops you call can't afford us, but you're still expected to call them 15-20 times a month until they finally block your number, again if you like aging 20 years in 3 months take this job, if you enjoy your mental health and sanity look elsewhere.

Viewing 484 - 486 of 837 Reviews

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