Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales (17) , Sales Development Representative (17) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 123 reviews)); "People are great and very nice" ((in 72 reviews)); "The culture is great and diverse." ((in 53 reviews)); "Pay is good." ((in 48 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 27 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 34 reviews)); "NO work life balance" ((in 23 reviews)); "No training nor guidance on anything." ((in 15 reviews)); "We’ve had at least 3 rounds of layoffs while I was there." ((in 15 reviews)); "Too much favoritism" ((in 15 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

ServiceTitan reviews

3.4

49% would recommend to a friend

(838 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (838 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 838 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

838 reviews

5.0

Nov 7, 2022

Great

Project engineer

Recommend

CEO approval

Business Outlook

Pros

The experience is great and there is a lot of opportunity to learn.

Cons

The leadership is not organized and it is hard to get a raise or promotion without waiting for an arbitrary amount of time.

4.0

Nov 7, 2022

They care about the customers and employees

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They do listen to the customers and the employees. I think they do a good job at prioritizing what to update and what changes to make on both sides.

Cons

Base pay is great, but getting a raise isn't easy and there should be merit raises. Other companies are so desperate for work so if you wanted a raise, you're best going elsewhere. If you want people to stay, reward them for being dedicated, honest employees instead of paying the price with turnover.

4.0

Sep 27, 2022

Definitely a fast paced and fast moving company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits are great and team mates / team culture is solid.

Cons

Not the type of job for anyone who wants to “rest and vest.” You have to be a high performer and go getter to succeed here.

Viewing 478 - 480 of 838 Reviews

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ServiceTitan

ServiceTitan reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great

They care about the customers and employees

Definitely a fast paced and fast moving company

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Jobs at ServiceTitan