Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 123 reviews)); "People are great and very nice" ((in 67 reviews)); "The culture is great and diverse." ((in 54 reviews)); "Pay is good." ((in 47 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 28 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 31 reviews)); "NO work life balance" ((in 23 reviews)); "No training nor guidance on anything." ((in 17 reviews)); "Too much favoritism" ((in 16 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

49% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

5.0

Jul 28, 2021

Amazing company with amazing culture!

Product designer

Recommend

CEO approval

Business Outlook

Pros

The culture is great and diverse. I feel very much heard and the work I am doing is actually impacting and helping our users which are super awesome to see. The benefits package is also very good, pretty much everything you can think about and more.

Cons

There really aren't many cons that I can think of. If I really need to nitpick I would say sometimes the managers need to align on expectations. Sometimes it could feel like there are different standards but that is going away slowly.

3.0

Feb 24, 2021

Good from Afar but there are holes close up.

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

- The team culture is great - Benefits are great

Cons

- There are no boundaries when it comes to success. Your job is everything therefore its hard to get anything done. - The resources that you need are scarce. Be prepared to learn about Quickbooks and other highly technical workflows. - The product is so advanced that it's hard to scale Success.

5.0

Feb 20, 2021

So far so great!

Senior financial analyst

Recommend

CEO approval

Business Outlook

Pros

-Benefits -High ENPS -Love for the product -Involved Leadership

Cons

Nothing yet but will update when I find some.

Viewing 502 - 504 of 837 Reviews

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Jobs at ServiceTitan

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

ProProduct Sales Development Representative

Senior Product Manager, Exteriors