ServiceTitan reviews

3.4

49% would recommend to a friend

(837 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

56% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

837 reviews
5.0
Feb 18, 2021
Recommend
CEO approval
Business Outlook

Pros

I find that the friendly environment at ServiceTitan is great. Everyone really seems to want to help those around you. The managers are pretty involved with their teams to make sure that everyone knows what's going on. The company has a great onboarding process and they really care about the employees. Currently we are on work from home assignment, so it's nice to have no commute.

Cons

Projects seem to be a bit chaotic with unclear directive from other teams. The product is extremely complex to learn how to use and understanding some of the lingo if you aren't familiar with the industry can be challenging at best. It can be difficult to know where to find documentation because there are so many hands in the pot on any given assignment.

3.0
Feb 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Sales Team in its entirety is amazing. It was a joy to work with them while I could. Unfortunately due to Covid I was transferred to the Customer Service Dept... that’s where things changed.

Cons

Customer Service Dept leadership sub par.

5.0
Jan 30, 2021

Great opportunity

Recommend
CEO approval
Business Outlook

Pros

Best in class sales methodology, people, and culture

Cons

Lack of training after on boarding Slow career path to closing role compared to other companies

Viewing 505 - 507 of 837 Reviews

Glassdoor has 854 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.