Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 127 reviews)); "People are great and very nice" ((in 69 reviews)); "The culture is great and diverse." ((in 56 reviews)); "Pay is good." ((in 47 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 26 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 34 reviews)); "NO work life balance" ((in 22 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 19 reviews)); "Rampant favoritism across all departments." ((in 15 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

49% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

5.0

Jan 27, 2021

It a company that cares

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They care about their customers and their employees. The top execs have great vision and they have almost no competition in an enormous market.

Cons

I have had the opportunity to work in different teams, I can tell employee experience can be drastically different depending on which team you are on. I think there is lots of room to create universal culture that helps all employees to enjoy.

5.0

Dec 28, 2020

Love It

Training specialist

Recommend

CEO approval

Business Outlook

Pros

Company culture is AMAZING! The management has been very supportive and helpful. Even working cross-departmentally, everyone is still so supportive and willing to help.

Cons

Not a con, just a heads up. It's a fast pace so you need to be able to keep up! I just completed my 90 days and that's all I have so far.

5.0

Dec 22, 2020

Great company to work for, where each and everyone is valued and appreciated .

Software engineer

Recommend

CEO approval

Business Outlook

Pros

1. Work and life balance. I really mean it, especially with the opportunity to work from remote(from anywhere you want) you can spend your time as you want to. 2. Plenty of perks. They just keep coming, with the company’a growth the founders like to give and share with the rest of us. 3. Constant growth and learning. Within a short period of time you can advance in your career.

Cons

I believe there is almost none. Though one thing that comes to my mind is that you can see across engineering teams engineers who are Senior engineers with level 3 but have a technical knowledge of a Junior. I believe that comes a lot from managers and directors who are either Inexperienced or sympathetic towards number of engineers and so they are promoting them.

Viewing 508 - 510 of 837 Reviews

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Jobs at ServiceTitan

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Customer Success Manager

Customer Success Manager