Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 127 reviews)); "People are great and very nice" ((in 69 reviews)); "The culture is great and diverse." ((in 56 reviews)); "Pay is good." ((in 47 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 26 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 34 reviews)); "NO work life balance" ((in 22 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 19 reviews)); "Rampant favoritism across all departments." ((in 15 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

49% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

5.0

Nov 19, 2020

Good company

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Great benefits, company cares about employees

Cons

Not good at tackling tech debt. Related, lacking structure in terms of deciding what work to focus on.

5.0

Oct 14, 2020

The best place to work during COVID!

Individual contributor

Recommend

CEO approval

Business Outlook

Pros

While some business are struggling, ServiceTitan is Thriving! They've done so much to improve the employee experience during this crazy time. I could create a list a mile long but here is what I'll highlight: - Amazing Healthcare Benefits (Paid Medical, dental, vision, partial 401k match) -- Services paid by the company to help you manage healthcare (book appointments for you, figure out the insurance world) -BIG WFH stipend! Get a desk, monitor, and everything else you need to get work done! -Rocket Lawyer Membership -$50 a month for internet! -Tons of new parent resources (Helps pay for daycare via urban sitter)

Cons

-Tons of work to do (very busy all the time) -Some growing pains --Role confusion for some newer teams --Heavy emphasis on meeting customer wants vs giving them what they need --Lots of throwing weight around from teams (Sales gets what they want because they are the most important team)

5.0

Oct 6, 2020

I love it here

Smb implementation manager

Recommend

CEO approval

Business Outlook

Pros

Everything is great. SO much room to grow and such a positive environment

Cons

as with any start-up, there is always a lot to be done

Viewing 511 - 513 of 837 Reviews

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Jobs at ServiceTitan

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

ProProduct Sales Development Representative

ProProduct Sales Development Representative