Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 119 reviews)); "Great people and love the work that I do" ((in 69 reviews)); "The culture is great and diverse." ((in 56 reviews)); "Pay is good." ((in 53 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 26 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 34 reviews)); "NO work life balance" ((in 23 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 16 reviews)); "The company has a heavily cliquey corporate culture with clear favoritism in promotions, making growth outside specific circles nearly impossible." ((in 15 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

57% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.2

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

5.0

Feb 4, 2022

Culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The teamwork here is great

Cons

Sometimes there is a lot of work to be done

2.0

Feb 1, 2022

Presented as a Mom and Pop atmosphere but it’s just as big and impersonal as most other corporations

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Competitive salary and great benefits. There are some wonderful people at ST and some managers really care about you and invest time and resources into making sure you are seen, heard, and rewarded for your hard work.

Cons

There is no work/life balance, the expectation is to work 50-60 hours a week minimum, the training is long and mostly unrelated to what you will actually be doing in your role. The company culture has been sacrificed for the sake of growth and it shows in staff burnout and turnover. They seem more and more out of touch with the needs of their workforce, especially during a pandemic. In a time when we’re all doing our best to get through a hard time, they sent chocolates and stepladders for Christmas instead of money or gift cards that we could actually use to care for ourselves and our families. Their performance standards are completely unrealistic and they reward your “success” by burying you in more work and projects unrelated to your job.

4.0

Jan 31, 2022

Excelling Company, Poor Compensation

Associate technical writer

Recommend

CEO approval

Business Outlook

Pros

The company culture is very inclusive and collaborative. They offer flexible work schedules, good benefits, and adequate time off. ServiceTitan deeply cares about their customers and works closely with them to deliver features that improve their daily lives.

Cons

They poorly compensate their employees and are lacking in supporting employees with their career development.

Viewing 559 - 561 of 837 Reviews

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Jobs at ServiceTitan

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Staff Application Security Engineer

Customer Success Manager, Enterprise