ServiceTitan reviews

3.4

50% would recommend to a friend

(837 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

57% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

837 reviews
2.0
Feb 9, 2022

Overdue review

Recommend
CEO approval
Business Outlook

Pros

-Employees -Enablement managers -Onboarding management- benefits

Cons

-Promised LDR's that they would sit in LDR for 3-4 months, then be moved. This was not alluded to, but reiterated in 1 on 1 meetings or weekly wrap up meetings - Many people stayed in LDR for over 7 months. Burnout became real as call quota was raised, with zero reward - 60 Dial quota was frowned and by few months in, 100 dials was the new "bare minimum" - Terrible leads that were either fake or not within verticals making it impossible to reach quota - Help with tonality in "script" as only form of coaching rather than actual resources or tools to get LDR to succeed - Continuously changing methods of "best practice". Management all said different things. Obvious passive-aggressive interactions between management - Sales management, Sr. Management, over-working sales dept. and not compensating accordingly. Management puts you on "projects" that are completely out of job description -False promises

4.0
Feb 6, 2022
Recommend
CEO approval
Business Outlook

Pros

- Great co-workers - Great benefits - 100% Remote / WFH Set Up Bonus - Company Transparency

Cons

- It says unlimited PTO - it's limited - Was expected to work Company holidays (while other teams were off) - Managerial Favoritism - No trust

Viewing 556 - 558 of 837 Reviews

Glassdoor has 854 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.