Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 118 reviews)); "People are great and very nice" ((in 68 reviews)); "The culture is great and diverse." ((in 60 reviews)); "Pay is good." ((in 55 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 24 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 36 reviews)); "NO work life balance" ((in 23 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 15 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews)); "Too much favoritism" ((in 13 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(836 total reviews)

Ara Mahdessian

70% approve of CEO

57% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.2

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 836 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

836 reviews

5.0

Dec 5, 2021

I am very pleased

Junior noc engineer

Recommend

CEO approval

Business Outlook

Pros

Flexible working hours,good attitude to the employee and good salary

Cons

I cannot point out any flaws

3.0

Dec 1, 2021

BitterSweet

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You have the opportunity to work with a lot of great people who are super smart and really wants the company to succeed. Benefits are pretty great (but this is also a con!) Managers/leadership in certain departments are really good....and want to see you grow in the company! Opportunity for growth and growing in your department (but for specific departments)

Cons

BURNOUT! This company does not promote work/life balance...they will offer mental health days but to be honest these do not do anything! Most likely you are working on this day. The have a ton of unnecessary teams that they created within the past two years. And to be quite honest idk what many of them do. If you have a job in support....forget about it! You will stay in support...growth is non-existent for this department. Honestly feel super bad for this team. Everything is always breaking on the software and nothing ever gets fit....unless it's a major outage. Which most likely could've been avoided.

3.0

Nov 29, 2021

Work Life Balance Needs Work

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

The benefits are great People are super smart and supportive Unlimited PTO

Cons

Everyone works way past 40+ hrs a week Customers are the WORST (rude, and entitled) Work life balance is poor

Viewing 580 - 582 of 836 Reviews

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Jobs at ServiceTitan

Customer Success Manager

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Customer Success Manager, Enterprise