ServiceTitan reviews

3.4

50% would recommend to a friend

(836 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

57% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 836 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

836 reviews
1.0
Nov 29, 2021
Recommend
CEO approval
Business Outlook

Pros

* healthcare was the best I’ve ever had * training and onboarding were a month long process and top notch * looks good on a resume * “unlimited” PTO (also a con)

Cons

* awful, unobtainable quota. Something like only 10% of reps were hitting quota before I left. * this thus makes the OTE almost impossible to hit, meaning you’re not making the money they said you would * leads are mostly recycled and have been called 1000 times before * industry is very seasonal and most of the decision makers are never in the office or tech illiterate * product is very expensive but most of my leads were small shops * unprofessional leadership. One particular leader always joked about firing people. * attrition was insane because people realized they weren’t going to make any money here * base is low for the industry * commission is an accelerator/decelerator so missing a couple of points, or an AE changing the tech count on the opp incorrectly, can cost you hundreds * strict ICP which makes it hard to sell and makes clients go through an interrogation. SDRs do ICP which should be done by the AE. * AEs DQ opps to help their close rate be higher * certain AEs are unprofessional. I saw two people do demos in tshirts and hoodies. * almost no career advancement opportunities. Most AEs are external hires and the path to AE is difficult. You have to be an SDR for at least a year to even thinking about moving into another role and even then the managers play favorites * bro culture that includes showing clips from Wolf of Wall Street as motivation

3.0
Nov 14, 2021
Recommend
CEO approval
Business Outlook

Pros

Remote work, flexible pro and insurance benefits

Cons

Rapid growth has lead to disorganization

Viewing 583 - 585 of 836 Reviews

Glassdoor has 853 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.