ServiceTitan reviews

This is one of the worst jobs you could possibly take. YOU WILL NOT HIT THE OTE OFFERED TO YOU UNLESS YOU ARE IN THE TOP 10% OF THE COMPANY. PROMOTION STRUCTURE MEANS YOU WILL NOT HIT AE HERE FOR MINIMUM OF FOUR YEARS. If you already have sales or SaaS experience then RUN and do not work here, please just keep searching. I ignored negative GlassDoor reviews for ServiceTitan when I was in my previous job search but I PROMISE they are legitimate and so numerous for a reason!!! Management is inept and incapable of helping you -- or toxic and micromanaging you down to the minutes depending on who you're saddled with -- and the only purpose of their role is to tell you "build value / momentum and act with urgency". They legitimately cannot and will not help you develop skills beyond this, it's an unspoken secret that anyone who wants career development will leave soon enough that it's not important. I had such a bad manager that I couldn't sleep most nights and would wake up hours before my alarm in the morning because they were so unimaginably toxic. Nothing happens to this manager despite complaints from dozens of employees, I spoke to tenured employees who specifically requested to move from their team and their notably bad management continues. The entire scope of this job is calling burnt leads (the most aggressive leads you will encounter, if you continue in sales) and getting yelled at. If you book meetings it will be based off luck and ignoring every single thing a prospect says. The ServiceTitan sales cycle consists of calling every tradesmen in America multiple times a week until they give up. When that 0.0001% that you're calling eventually give up and agree to a meeting it will turn out that they don't qualify for the insanely strict and limiting ICP. If they DO qualify as ICP then -- bad news!!! -- you will actively be working against the AE who has a vested interest in making your meeting count as "off books" so that the AE gets credit but you don't. Even if this wasn't the case, coldcalling plumbers who get random calls 10 times a day is awful and does not develop you professionally whatsoever, YOU WILL BE A TELEMARKETER. 95% of my onboarding class left in less than a year for very, very, very, verrrrryyyyyyy good reasons. Some of us left for better opportunities and some ragequit because enough was enough. Our training and enablement was laughably bad and a former Dell employee in my onboarding class quit two weeks in because he could smell the BS (smart man). Some of the slowest people I worked with were the most successful and it made me question if they were "neurodivergent" just based off their ability to ignore all common social cues during a coldcall. You will need to re-learn how to sell and work when you eventually get fired or quit and that will happen in less than a year. Every complaint I had is something that someone posted here 10 years ago! Your "LeAdErS" are either new Salesforce hires who couldn't care less about you or the most stubborn, stupidest people of their onboarding class who hit quota just enough years ago to not get fired but were also simpleminded enough to not leverage that experience for a better role at a real company. This is your day-in-the-life: set up to make 70 cold calls, stop making cold calls for 2 hours because management scheduled Zoom meetings about the importance of making cold calls, get yelled at by prospects because they've been called daily for the past 5 years (by ServiceTitan or a competitor), finally book a meeting, the meeting goes off-books because of ICP as the DM invited to the meeting or the business in general does not fit one of FOURTY -- not kidding -- ICP qualifications. Avoid this job unless desperate.