ServiceTitan reviews

3.4

49% would recommend to a friend

(829 total reviews)
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Ara Mahdessian

69% approve of CEO

58% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

829 reviews
1.0
Feb 5, 2019

Perpetual Hot Mess so thank u, next

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Pay is pretty good, but you're trapped in Glendale, CA. Where is that? ...Exactly - Benefits package is legit - There is free lunch, but it's Eat Club. If your old company had it, you'll know what I mean. But hey, it's free. - You can say you work for a LA's tech unicorn. - There are dogs and I like dogs.

Cons

I wouldn't necessary call these "cons". I'd call them the things that led to my ultimate disillusionment at this company. ST was not my first job, nor my second, so my perspective is going to be quite a bit different than the doe-eyed new grads whose optimism I wish I had. 1) The Bait and Switch: when you are a prospect for one of their open job requisitions everything seems like it's going to be PERFECT. Reality check: nothing is perfect, which means... (you'll get it when you finish reading). You get pumped up on their electrolyte water and put in your 12 hour days only to find that your caffeine intake has skyrocketed and you spend more time with your coworkers than is normal. I'd say that tenure at ST can bring you to a point where everything seems to be like the perception/reality part of (500) days of summer. 2) "False promise for you, false promise for you, false promise for you": when I think about all the things my peers and I have been told, I can probably write them on Jenga pieces, stack them all up, then try to pull out every single false promise until the whole thing falls down. That's what happens when you get built up by your supervisors and the only thing you feel like they are consistent in is lack of follow through. 3) A Path to Nowhere: this is what I like to call their career mapping/planning. Are you really good at your job, maybe even the best at it? Good luck being promoted because you might be kept there for a long time since you are likely carrying the entire team on your back. Probably with nothing to show for it, too. Sometimes you'll see people who get promoted before you and think to yourself, "What did I do wrong?" I'll save you the trouble, it's not what you did wrong, it's that you did everything right. Confusing, huh? 4) The Unprofessionalism is REAL - if someone has an action item for you and you don't have it in writing, it will fall into the blackhole where all the other action items that were long forgotten about go to die. 5) Age Ain't Nothing but a Number - ST does have age diversity in the company to an extent, so I'm not saying that they don't. But a lot of people have not been in the trenches long enough to know who they are in their roles. Many people are young job hoppers looking for the quick rise to the top, but the part that I felt was missing was the presence of the proper people for these youngins to learn from. They need better examples and maybe (someday) managers that are less focused on their own promotions and instead helping their team members with theirs 6) One thing today, another thing tomorrow - the feedback loop for performance is so inconsistent. One day you're spoken to because you need to be doing XYZ better, then when you start doing XYZ better, ABC needs to be addressed. Oh, you did better in ABC, now QRS is why you're having a one-on-one again. Sometimes people are made to feel like they are never going to be good enough 7) Eat Club... like I said, it's free 8) Rooms are FILTHY: I hope they actually start wiping those down with disinfectant... sickness runs rampant because things don't seem to be wiped down enough. 9) Employees should be able to do a MANDATORY but also ANONYMOUS ExPand Review on their direct supervisor. We rate ourselves, we rate our peers, but we don't give a comprehensive and in depth review of our managers? It doesn't make sense to me. Everyone is too scared to write the truth on the presumably anonymous ones for fear of being figured out. Yet managers have a DIRECT EFFECT on their team's success, the same way a team member has a direct effect on their manager's. I think rating managers in a in-depth way that is formally recorded is even more important than rating some random person in another department that eats lunch on a different floor. Each team should have their own version of a calibration of their departments leaders. 10) A Guide to PTO Guilt: work for a company that has unlimited PTO, be part of a team that's spread thin with goals that even Marie Kondo couldn't Tidy Up. Guys, gals... does it bring you joy? The rest is up to you.

1.0
Apr 30, 2018

Drink the Kool-Aid and Boys Club Only

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. The pay is decent 2. One of the few unicorn companies in Greater LA Area

Cons

1. Management is incompetent: people would rather save their ego than do what is right 2. It is like high school: a lot of departments are immature and entitled and think they know everything 3. No work-life balance: they expect you to slave away 24/7 4. The way they describe culture is a facade: It is cut throat... And people are rude, passive aggressive or fake (sometimes all 3) 5. They think material things like snacks and bean bag chairs make up for how miserable your job can be: doesn't matter what team you're part of... they say they are trying to achieve the extraordinary, but they do it at the expense of their employees 6. People are not afraid to throw you under the bus: one minute, you're friends then all of a sudden someone calls you out and makes you look bad in a meeting 7. It's all about the boys club: If you're chummy with "the crew" in the executive team or senior management, you can do no wrong... super disappointing 8. You will likely start smoking cigarettes: It makes you wonder why so many people need coping mechanisms at this place (See items 1 to 7) 9. People come to work hungover or high, management included: ENOUGH SAID 10. They think they are the best company under the sun, but they're not: My advice is... find a place that will actually respect you and won't insult your intelligence

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ServiceTitan Response
7y
Thank you for your feedback and we’re sorry to hear that this was your experience. In partnership with our Learning and Development team, we have launched a People Manager Handbook and People Manager Development programs to strengthen the knowledge and skills of our managers. Giving all Titans a voice in the workplace is important to us - our charter groups include an LGBT/Straight Alliance and a Women’s Diversity Charter. These groups provide fun and educational/experiential opportunities to all Titans. The goal of these efforts is to foster an even healthier, more engaged and inclusive workplace.
1.0
Mar 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, work from home, managers supportive of taking PTO, sense of camaraderie because we are all suffering together CSM managers always have their team's back. Even when faced with a raging customer that is upset at a mistake you made, your manager will take your side and help you get through it.

Cons

Poorly run company and tone deaf leadership. Upper management is extraordinarily disconnected from the day to day operations and feelings of front line employees. Benefits and Culture slowly but consistently degrading. No in-person holiday event and a really chintzy company gift. Recharge days phased out (it was brought up as a complaint for months, then they did ONE then never brought it up again). You always need a coworker to cover even for 1 day of PTO so you have to feel guilty taking it and putting someone else in the hole. Serious lack of company culture other than the monthly propaganda they spew at you about how great everything is going. Layoffs were not handled well. Google "ServiceTitan CEO mansion" and you can see what kind of F-U money they're playing with. They're just trying to shift their workforce to cheaper areas since everything is remote. Everything is profit driven so they can IPO and get even more money in their pocket. They even raised prices for all their customers and where did all of that go?? Customer Success department is a mess. Leadership is disorganized and doesn't know up from down. VP is highly unqualified and constantly speaks in generic business analogies without really saying anything of substance. When asked a tough question, he will often beat around the bush, interrupt himself by addressing something from the chat, and end it with "But you are welcome to follow up with me offline at a later time" and then drop another corny business idiom to pivot away from it. Anyone who has been in one of these meetings with him will recognize this sequence. Customers expect a lot for because they pay a premium and CSMs cannot handle the workload, leading to a poor experience for everyone. You have to choose between getting all your work done or working 8 hours per day. Many customers are sold poorly/deceivingly and company is extremely inflexible for their customers. Training and onboarding for customers is poor and incomplete for the complexity of the software and CSMs have to be the ones that suffer from that. Goals constantly change to fit the new metric of the quarter and it doesnt even matter whether you hit it because it will be different in a month or two.

Viewing 4 - 6 of 829 Reviews

Glassdoor has 846 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.