ServiceTitan reviews

3.4

49% would recommend to a friend

(829 total reviews)
avatar

Ara Mahdessian

69% approve of CEO

58% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

829 reviews
1.0
Apr 26, 2018

Bait and Switch

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Free food - 100% company paid medical, dental, vision benefits - Cool people (see cons below) - Pay is decent

Cons

- Maternity leave is lacking significantly (6 weeks - is that even legal in CA?) - Located in the he|| on earth that is known as Glendale - Culture is heavily gleaned from other companies. Their tag lines/values were almost exact replicas of other companies I have worked for. I heard "Congrats on getting in here - it's more difficult to get in here than Harvard!" multiple times throughout my tenure. I was literally given an offer same day as my onsite...I don't know how true that is. In retrospect, I should have seen the red flag in getting an offer immediately. - People were seriously clique-y. I made friends with people on another team more readily than my own - they were really cool, funny, intelligent individuals. I actually Slacked/IMed a colleague who was on the phone to see if I could shadow a call when he had a chance. He never responded. Not after the call - not ever. He sat directly in front of me. I tried to approach him in person and he blew me off. I left the company without getting a response. I get that there is a lot of turnover and maybe you're trying to keep the tribal knowledge to yourself, but your work/life balance is never going to get better until you help the n00bs on your team get up to speed. I talked to a couple others from my new hire class and they experienced the same "clique-y" vibe, so I am afraid it is company-wide and not department specific. - I worked there for less than a month and 2 people quit without another job. It is that bad. - I've worked for a lot of start ups, but the level of douche-baggery is excruciatingly palpable. Hackey-sacking while on the phone with clients, zipping around the office on a skateboard, talking exorbitantly loud so everyone can hear and knows that you're working, and getting emails from the owners about rallying people to play a pickup basketball game at like 4/4:30PM (most people were hardworkers and would stay until after 6/7PM) happened constantly. How is someone supposed to work with all the noise and distractions? The phone booths were consistently taken and working remotely was only allowed once a week. - I was told that travel would be roughly 30%-50% of my job during a certain time of year throughout the hiring process. Upon arrival, I was told by multiple people in the department and outside of it that all this role does is travel. A colleague was doing a whole "beautiful mind" thing on the white boards on the walls and wrote out his travel schedule. He had travel booked almost every week from April through July. I was told 30%-50% travel from September-March. I ran for the hills. - If you are an experienced person, stay away. This place is crawling with college graduates that will work around the clock for little pay. I was told by a colleague that they were studying the product and the academy videos well into the night and answering client inquiries at 3AM. Sorry, I definitely want a life outside of work.

avatar
ServiceTitan Response
7y
Thank you for your feedback. We're sorry this was your experience. ServiceTitan's parental leave offers 6 weeks of fully paid leave to any Titan who has had a newly born or newly adopted child. This benefit can be enjoyed in addition to CA state programs for parental leave. Our active and vibrant work culture hopes to foster collaboration and camaraderie, but we do offer private spaces and a WFH option to those who prefer a quieter atmosphere.
1.0
May 31, 2023

Please Do Not Work Here.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The one great thing about this place is the people. There are some really kind people here who really seem like they want to help. The benefits are pretty decent and about what you expect for most startup companies. Unlimited time off, health insurance, remote work, they have all of that.

Cons

I do not recognize this place anymore. They laid off tons of really talented people just to look good on paper. And then two weeks later giving away a cartier watch at an employee conference. Like what?? The execs still get to enjoy their nice fat salaries and big luxury mansions because they took absolutely no pay cuts. (Seriously, google "ServiceTitan founder mansion") Meanwhile, hardworking employees get handed a pink slip and are shown the door. A couple other reviewers said it - the leadership is absolutely tone deaf. They do not care about you...they only care about their profits. Look at the glowing 5 star reviews on here lately. No details, no substance. You trying to tell me those are legit? Not buying it, fam. Those read suuuuuuper fake to me. C suite leadership here badly needs a purge. The CFO we had that seemed like he knew what he was doing left before 2022, and I don’t think we ever got an actual new one, which might explain why we burned through so much cash last year. Marketing is led by a CMO who has never had real world experience as a marketer. I mean what can you expect with that? DEI is nothing but performative at best, given a lot of their DEI people have been laid off. Guess all that talk about diversity is only great when you are raking in VC money. The C suite is a total boys club, though so I guess its not a surprise. If you are part of an underepresented group, this place talks the talk but they do not walk the walk. As a couple other reviewers mentioned, C suite leaders can’t read the room. The recent layoffs are the new Bruno because you dont talk about them. Morale is rock bottom and no one seem to care that the great culture we once had has been replaced with a culture of fear. We used to care who we sold to. Now we sell to anyone who will give us the time of day just to look like we can turn a profit to investors. We missed the IPO boat before the economy tanked and our customers and employees are paying the price.

2.0
Mar 7, 2024
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Great teammates and remote job.

Cons

I don't usually write reviews but please do not work here if you are looking for an SDR position. I was actually given advice from a former employee to not work here and I completely see what they were talking about. Now I want to pass on that advice over to whoever is considering being employed as an SDR here. They have you train for a month but you only get one week of hands on experience. This is important because they have a pitch certification you have to pass and have only 3 tries to make it. If you don't pass by the 3rd time, they will terminate your position. I unfortunately did not pass and was terminated the very same day. This is not due to my lack of preparation or incompetence but simply because we were not given enough time to practice the script, not to mention it's an overload of information. Your manager criticizes your performance on the certification but barely gives you any feedback. It's almost as if they want you to be perfect on day 1 and do not care about learning as you go. I've also been told by experienced teammates that the turnover rate is very high and they see people come and go in under 3 months. I didn't get the chance to get ramped or given quotas, but from what I saw on the charts, it's almost impossible to reach. Please reconsider. You are nothing more than a number here.

Viewing 7 - 9 of 829 Reviews

Glassdoor has 846 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.