ServiceTitan reviews

3.4

49% would recommend to a friend

(830 total reviews)
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Ara Mahdessian

69% approve of CEO

58% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 830 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

830 reviews
1.0
Jul 26, 2020
Recommend
CEO approval
Business Outlook

Pros

The office is really nice and they have free lunches everyday. “Unlimited” Pto. They had alot of great people but they were all let go.

Cons

The sales leadership needs to be let go and the CEOs should be aware of this! It’s fascinating to see that they treat you like family and stab people in the back. I have seen it with so many of my colleagues for over a year. They let go (fired) almost all SDRs and promoted all the team below them for not performing....during COVID. Lets see leadership pick up the phones and see what it really is like. Shame. They also are a little clique that doesn’t help employees but just lecture and threaten. I have been in sales for several years and the lack of leadership in the sales team both the director and managers is unbelievable. *be aware after bad reviews a ton of 5 stars will randomly appear. Really was excited about this company but now its just a waste of my time and toxic energy

2.0
May 23, 2019

Work in Progress

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great work life balance and sense of community

Cons

There is a lack of diversity on all levels of management. A culture of nepotism, different rules for everyone. Women are not paid equal to their male counterparts. HR tends to sweep issues under the rug without providing solutions.

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ServiceTitan Response
7y
Thank you providing your feedback! Diversity and inclusion are incredibly important to us as an organization and we know that having a team with a diversity of thought, opinion, and background are fundamental to living our core values of being a great team and achieving the extraordinary. We are working on multiple initiatives to improve in this area, and we would welcome your thoughts on how we can be better. Our Employee Experience team should be advocates for all Titans and partnering with everyone to work through any issues. If you don't feel this is happening or that there is inequity, we encourage you to use our open door policy and escalate this internally by reporting it to the Director of Employee Experience, using ServiceDoor, or confidentially reporting this to the anonymous hotline. We take your feedback seriously and will be looking into some of the items you mention here. We value all Titans and their feedback and we hope you will continue to give us your feedback so that we can continuously improve as an organization!
2.0
Sep 17, 2024

Poor Management

Recommend
CEO approval
Business Outlook

Pros

Decent Benefits , Remote Work Opportunities

Cons

Most employees and overworked and under appreciated. The perks offered when you are first hired are short lived. Much of management lack people skills and are very much out for themselves. When the company wants to downsize without negative press, they make up reasons to discipline employees that they want to cut. They find ways to push good employees out in order avoid having to pay severance or unemployment. I know of two former employees that dealt with this.

Viewing 58 - 60 of 830 Reviews

Glassdoor has 847 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.