ServiceTitan reviews

3.4

49% would recommend to a friend

(830 total reviews)
avatar

Ara Mahdessian

69% approve of CEO

58% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 830 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

830 reviews
1.0
Dec 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote, good colleagues, time flexibility

Cons

Switched between 3 different managers, company has switched from building SDR's to a super high turnover rate because terrible management. Most SDR's don't make it to 6 months. Less than 5% make it to a year. From when I started to now, it is a totally different company. New managers have never sold the software and know next to nothing about it but expect it to be an easy sell. There is no continued education after onboarding. About 1/3 of the SDR's are hitting quota. Leads are recycled over and over where prospects have complained so much that legal has made it mandatory to put them on a do not call list. They push for a high pressure sales tactic where you are calling prospects every day or every other day until they tell you to put them on a do not call list or block your number. Their advice, call from your personal cell phone now. Every demo is uneasy as the AE's have all the power and do not have to follow required guidelines. They can ask questions the way that benefits them to get lower numbers, benefiting them and hurting SDR's. AE's constantly look to DQ an oppt, though they are still able to work them in which no credit is given to the SDR. The strict ICP guidelines that only get stricter month after month has hindered booking meetings greatly. You are just a number to the company and there is no loyalty. I have seen SDR's that have been here for over 2 years and run into a bumpy couple months in which they are let go. There is no grace for them, 0%-99% to quota are seen as the same. When it comes to syncing between different teams, there is none. One team has documents that say this and another team has a totally different document. There is an ever-growing restriction on ICP for prospects. Career growth is not existed unless you are there for several years. You can move to different levels of an SDR but most higher ranked SDRs are let go because they cannot achieve the unrealistic quota now.

3.0
Feb 21, 2023

Be careful with this place

Recommend
CEO approval
Business Outlook

Pros

Pay and Benefits are good

Cons

There is a lot of toxic and inept managers and leaders in this company, and nothing seems to be being done about it. We are all one big family until cuts have to be made and of course headcount is the easiest and quickest way to do it. No senior leaders or executive are taking pay cuts...just cut key people

1.0
Dec 21, 2022
Recommend
CEO approval
Business Outlook

Pros

Recruiters and onboarding team were incredibly helpful and energetic. Unfortuantely many were recently let go.

Cons

Enterprise Project Management leadership is awful. Worst boss and micro-manager I've ever dealt with. Does not communicate. If members of her team request off she just delegates the work without any communication. They change the internal processes of the team weekly. Zero consistency internally and poor project management tools (lol at google sheets) leads to poor results with the client. Clients are left confused and frustrated with the implementation process. The software is clunky and incredibly difficult to use. Sales will make promises they can't keeep.

Viewing 55 - 57 of 830 Reviews

Glassdoor has 847 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.