ServiceTitan reviews

3.4

49% would recommend to a friend

(830 total reviews)
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Ara Mahdessian

69% approve of CEO

58% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 830 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

830 reviews
2.0
Aug 6, 2020

Don't be fooled!!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good people, perks are decent. A lot of benefits, but not great ones.

Cons

Place is a totally ridiculous. There is absolutely no real business structure in place, and management just makes things up as they go. Jobs have endless titles, no one knows what they're truly doing, people are laid off constantly. They literally lay people off from a position, and then a week later they're hiring for that same spot. They use all the benefits and environment to mask the fact that they don't actually care about their employees or know how to run a business.

5.0
Apr 7, 2017

THE EXPERIENCE OF MY LIFE

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

As others have said, this is the most brilliant group of people I've worked with. The company is full of smart people who care deeply about their customers and colleagues. It starts at the top with genuine and inspiring leaders who have attracted top notch managers. Even more so I find myself surrounded by awe-inspiring individuals at every level of the organization who collaborate to accomplish impressive feats. Our product is hands-down life changing for customers. It's rewarding to be thanked and hear how I've changed someone's life every time I finish onboarding a new customer. My manager is very hard working, passionate and helpful. So are people in my department as well as in other departments. It's exciting to be part of a company that is growing quickly and expanding into many opportunities. It's clear this company will be a giant success and the next big thing, but what's even more special are the people, the product and the impact.

Cons

A handful of entitled early employees have recently become a distraction to the company. They try to make themselves important, relevant and visible by making senseless comments that have little validity and waste our time. It's clear to colleagues that they are the same small group that has banded together on here recently to post a few negative reviews. They're unhappy because they don't get much attention anymore because they're being out-shined by countless others who work very hard and produce impressive results for the company. Other early employees are some of the most hard working, humble, intelligent and helpful colleagues I've ever had.

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ServiceTitan Response
8y
Thank you for the feedback! We hope that our launch since this review of performance management and development program (exPaND) has helped with keeping us focused on recognizing performance! Additionally, with our fun employee events such as the picnic, our halloween celebrations (hope you enjoyed the Leadership team delivering candy grams around the building!), and more and open office space (new floor opened) this will enable more collaboration.
5.0
Jul 16, 2016

You'll WANT to achieve the extraordinary.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Simply put, there hasn't been a day where I dreaded going to work. ServiceTitan is everything you've wanted in a company and more. Why? 1. You will learn to love your team like your family. 2. You will be led by the most dedicated and hardworking management. 3. There's tons of room for growth 4. There's great work-life balance. A lot of people going out of college want to get the absolute best positions at corporate companies, and working at ServiceTitan will make you that those 4 things listed above ^ are equally important and undoubtedly integral to getting your dream job.

Cons

Company culture is constantly changing. The culture has shifted in the past couple months that I've been there. It's just a matter of going with the flow!

Viewing 52 - 54 of 830 Reviews

Glassdoor has 847 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.