Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 125 reviews)); "Great people and love the work that I do" ((in 67 reviews)); "The culture is great and diverse." ((in 58 reviews)); "Pay is good." ((in 44 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 33 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 34 reviews)); "NO work life balance" ((in 25 reviews)); "These are just 2 examples of favoritism and nepotism running rapid; it happens often and on every team." ((in 14 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews)); "We’ve had at least 3 rounds of layoffs while I was there." ((in 12 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(835 total reviews)

Ara Mahdessian

70% approve of CEO

58% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 835 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

835 reviews

5.0

Mar 1, 2021

Amazing Company - Proud Titan!

Customer success manager, enterprise

Recommend

CEO approval

Business Outlook

Pros

ServiceTitan is an all-around amazing company! They truly value their employees by providing awesome benefits, perks, and culture. Every employee I've interacted with has been motivated, friendly, helpful, and high-performing. I feel very lucky to have found ServiceTitan and look forward to growing my career here.

Cons

I've heard the work/life balance can be tough but haven't personally experienced that yet.

3.0

Feb 24, 2021

Good from Afar but there are holes close up.

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

- The team culture is great - Benefits are great

Cons

- There are no boundaries when it comes to success. Your job is everything therefore its hard to get anything done. - The resources that you need are scarce. Be prepared to learn about Quickbooks and other highly technical workflows. - The product is so advanced that it's hard to scale Success.

5.0

Feb 20, 2021

So far so great!

Senior financial analyst

Recommend

CEO approval

Business Outlook

Pros

-Benefits -High ENPS -Love for the product -Involved Leadership

Cons

Nothing yet but will update when I find some.

Viewing 631 - 633 of 835 Reviews

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Jobs at ServiceTitan

Customer Success Manager

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Customer Success Manager