Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 125 reviews)); "Great people and love the work that I do" ((in 67 reviews)); "The culture is great and diverse." ((in 58 reviews)); "Pay is good." ((in 44 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 33 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"If I really need to nitpick I would say sometimes the managers need to align on expectations." ((in 34 reviews)); "NO work life balance" ((in 25 reviews)); "These are just 2 examples of favoritism and nepotism running rapid; it happens often and on every team." ((in 14 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews)); "We’ve had at least 3 rounds of layoffs while I was there." ((in 12 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(835 total reviews)

Ara Mahdessian

70% approve of CEO

58% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 835 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

835 reviews

5.0

Feb 18, 2021

Great Culture and Team, Effective Training

Instructional designer

Recommend

CEO approval

Business Outlook

Pros

I find that the friendly environment at ServiceTitan is great. Everyone really seems to want to help those around you. The managers are pretty involved with their teams to make sure that everyone knows what's going on. The company has a great onboarding process and they really care about the employees. Currently we are on work from home assignment, so it's nice to have no commute.

Cons

Projects seem to be a bit chaotic with unclear directive from other teams. The product is extremely complex to learn how to use and understanding some of the lingo if you aren't familiar with the industry can be challenging at best. It can be difficult to know where to find documentation because there are so many hands in the pot on any given assignment.

5.0

Feb 17, 2021

Hard work with high pressure but pays well

Account executive

Recommend

CEO approval

Business Outlook

Pros

Pays well, lots of inbound, short sales cycle

Cons

High pressure and can be stressful

4.0

Feb 16, 2021

Your Entree into the Tech World

Project manager/implementation consultant

Recommend

CEO approval

Business Outlook

Pros

Great Benefits, Flexible Work hours, Awesome team

Cons

Overworked, little recognition, meaningless shoutouts.

Viewing 634 - 636 of 835 Reviews

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Jobs at ServiceTitan

Customer Success Manager

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Customer Success Manager