Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 120 reviews)); "Great people and love the work that I do" ((in 69 reviews)); "The culture is great and diverse." ((in 56 reviews)); "Pay is good." ((in 55 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 25 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 34 reviews)); "NO work life balance" ((in 22 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 16 reviews)); "Rampant favoritism across all departments." ((in 16 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

50% would recommend to a friend

(833 total reviews)

Ara Mahdessian

70% approve of CEO

58% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 833 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

833 reviews

5.0

Jul 17, 2020

great place to work

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Friendly work environment and beautiful workspace

Cons

Needs better structure and organization for training

1.0

Jul 15, 2020

Moronic leadership w/ an unsustainable product.

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Free lunch, free lunch, free lunch.

Cons

Leadership was just hired from your neighborhood mall feels like. A complete lack of trust from management. Promotion was awarded to idiots. Target market is a bunch of inbreds that still have flip phones. Unrealistic quotas. Favoritism up the rear end.

5.0

Jul 15, 2020

Strong leadership & growth model

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The founders are always trying to do what's right by their customers and employees. Leadership team consist of highly capable and intelligent people (but character and values are not necessarily always the same as the founders'). Fast-growth company means you have to constantly develop yourself or you will not be able to keep up with increasing business needs. Not quite as draconian as an up-or-out model; but definitely not the place for you to work at a casual pace. I personally love this; but I'm well aware that not everyone feel the same way.

Cons

Depending on the team and manager, some have absolutely top-notch A-players; others not so much. So the performance expectations and employee experience are not consistent between different groups.

Viewing 685 - 687 of 833 Reviews

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Jobs at ServiceTitan

Customer Success Manager

Principal Executive Recruiter

Customer Success Manager

Customer Success Manager

Customer Success Manager