Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (111) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 128 reviews)); "Great people and love the work that I do" ((in 70 reviews)); "The culture is great and diverse." ((in 56 reviews)); "Pay is good." ((in 46 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 23 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 31 reviews)); "NO work life balance" ((in 25 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 20 reviews)); "Rampant favoritism across all departments." ((in 16 reviews)); "Annual layoffs" ((in 15 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

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3.4

50% would recommend to a friend

(833 total reviews)

Ara Mahdessian

70% approve of CEO

58% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 833 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

833 reviews

4.0

Apr 9, 2020

Great Company

Customer support advocate

Recommend

CEO approval

Business Outlook

Pros

Paid Lunch, Excellent Benefits, Unlimited PTO,

Cons

Leadership is lacking and the rules are forever changing. There is no consistency when it comes to expectations

1.0

Feb 20, 2020

Soul Sucking Sales Job

Sales

Recommend

CEO approval

Business Outlook

Pros

free parking and good snacks

Cons

This is the most soul sucking toxic environment you will come across in your sales career. Why this place is horrible: -they will change quota/expectations on you almost every other week -you will be endlessly ramping -Can't trust leadership or HR -you will not get your comp plans till months after they make the changes -the "sales enablement" team they have had on board are people who have never done sales or hit quota in the role - metrics managed NOT people managed -NO career growth -Performance Plans handed out left and right and fearing you will get one every day You will notice that whenever anyone writes a bad review there will be a couple positive reviews pop up. This company is notorious for this and it is not a coincidence... Beware

3.0

Jan 16, 2020

Challenging environment

Csm

Recommend

CEO approval

Business Outlook

Pros

Opportunities to be challenged and become really good at your specific role

Cons

Continually changing landscape that can become challenging over time.

Viewing 706 - 708 of 833 Reviews

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Jobs at ServiceTitan

Customer Success Manager

Senior AI Engineer (Agent OS Platform)

Manager, Enterprise Account Executives

Senior Business Analyst

Customer Success Manager