ServiceTitan reviews

3.4

50% would recommend to a friend

(833 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

58% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 833 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

833 reviews
4.0
Apr 22, 2020

Adaptability is key

Recommend
CEO approval
Business Outlook

Pros

Great environment to learn and grow where you can get to know many people in different departments. Not political like a lot of big companies. Really cool, smart coworkers The product really delivers and makes a difference in the lives of the customers. The company pushes you to put your best foot forward in all situations, growth is never easy! Compensation is very fair and achievement-based

Cons

While the product is great, there is pressure to have things developed quickly since the company is growing so fast and as a result some things can slip under the radar. We need way better communication between implementation managers and sales managers so the aforementioned things don't become problems when there are differences in understanding of what the product can accomplish on the sales side, while on the implementation side - knowledge of what value a customer is looking for and how to deliver it. Don't feed into scarcity mindset - every sales team has experienced this but your success is up to how you handle the challenges. While no organization is free of complaints and problems, being adaptable to the constant change is something that is necessary in a startup environment like this one. If you aren't flexible you won't be happy. The culture of this could definitely be better so that the teams are more on the same page and there could be better change management.

4.0
Apr 15, 2020
Recommend
CEO approval
Business Outlook

Pros

This is a truly great company that is growing extremely fast. I loved the people, the benefits, the pay, and the enthusiasm of everyone. They are the best software in this niche.

Cons

If you have to deal with customers, make sure you have extremely thick skin. Some can be very nasty and it was stressful at times because of that. They are paying a lot for the software, so they will take it out on you if the software doesn't do backflips. Luckily the managers will jump in if people get out of hand.

2.0
Apr 14, 2020
Recommend
CEO approval
Business Outlook

Pros

High creative ceiling Talented people "in the trenches" Perks/salary are good

Cons

Extremely narrow room for execution Numbers chasing, not data driven Teams are mostly working in isolation and are poorly coordinated, leading to a lot of drag and wasted time. Almost no room for advancement--expect them to hire outside people over your head. Culture of fear

Viewing 703 - 705 of 833 Reviews

Glassdoor has 850 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.