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      ServiceTitan

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      ServiceTitan reviews

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      3.4

      50% would recommend to a friend

      (831 total reviews)
      avatar

      Ara Mahdessian

      70% approve of CEO

      58% positive business outlook

      Ratings by category

      4.0

      Compensation and benefits

      3.9

      Diversity & inclusion

      3.3

      Work/Life balance

      3.2

      Culture & values

      3.1

      Career opportunities

      2.9

      Senior management

      ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 831 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      831 reviews
      2.0
      Nov 20, 2018

      Great Product-but false promises ( why are all 5 star reviews within 3 days of each other...)

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great co-workers, fun outings, free lunch daily, great health benefits, fully stocked kitchen, open vacation policy. Fast growing-- great product!

      Cons

      We were promised growth time and time again- even if it wasn't staying in the same department "growth" was always a thing. In the time I was at ST, no one was promoted, but people were hired from outside the company (for roles that were previously stated to be "promoted from within") There is an 'in crowd' at this company and it is all about who you suck up to unfortunately. If you want to do well, and management likes you they will feed you leads so you will be successful- while everyone else is out for themselves. Just lots of false promises on managements end, and every time there was a promise made, there was a "we are working on it", or " i never signed off on this" behind that promise. The training was sub-par on such an intricate product too.

      avatar
      ServiceTitan Response
      7y
      Thank you for your feedback! Employee growth and career paths are top of mind for the organization, and we are working on rolling out career paths for every department to give clarity on how your career can progress. We also understand the need to train our employees on the product and have expanded our new hire orientation to include much more in depth product training, as well as creating an internal training team for ongoing product training. Our success depends on every single employee, and we will use this feedback to ensure we're setting each person up for success and growth!
      5.0
      Nov 14, 2018

      This job is everything I ever wanted

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -You are in charge of your work and schedule. As long as you deliver the results and are actively engaging in the companies goals leadership will recognize your value. No one will be looking over your shoulder making you feel uncomfortable with your work methods. -The team is awesome. You will feel like one of the pack in no time. Everyone is eager to share their knowledge and help you get on your feet. -I don't know about everyone else but free food is awesome and the benefits are top notch even compared to my previous employer who is a well know for treating their employees with lavish benefits (Even part-time). -Leadership is working HARD. They are open to feedback and are aware of the strengths and opportunities that the company has. -The work you do is important. There is no role that does not form a crucial part of the companies success. As long as you like to challenge yourself and own your learning you will love coming to work.

      Cons

      -We are growing FAST and yes there are growing pains. One day you will think you are starting to get comfortable with a certain workflow and the next day this way of doing things could be scraped (Usually for the best) so be ready to roll with the punches. -If you do not do well under the pressure of figuring things out on your own you may feel overwhelmed. But if you welcome challenges that ultimately lead to the development of skills you may not have even known you had then this could potentially be a pro and not a con. -If you want to sit at a desk, walk in at 9am leave at 5pm and expect to stroll through your time working at this company you will not be happy here.

      5.0
      Nov 14, 2018

      I feel lucky to work here

      Sales development representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Incredibly supportive community, despite a high level of competition. My team pushes me to be better with their level of performance, consistently. ST takes amazing care of full-time employees. 100% of my individual health insurance premiums are paid, catered lunches every day, unlimited PTO, consistent growth opportunities, and a comfortable office (Glendale). Leadership is also really transparent with the whole company - it feels like the team is valued.

      Cons

      People say the space is tight here, but I really don't think it is bad. We have an open office so it can be hectic if you don't thrive in that environment. I think it works really well for sales, though.

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      Glassdoor has 848 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.