Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ServiceTitan?

50% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (111) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Live Services Agent (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 123 reviews)); "Great people and love the work that I do" ((in 69 reviews)); "The culture is great and diverse." ((in 58 reviews)); "Pay is good." ((in 49 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 27 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 33 reviews)); "NO work life balance" ((in 22 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 16 reviews)); "Rampant favoritism across all departments." ((in 16 reviews)); "A lof of layoffs due to over hiring" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

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3.4

50% would recommend to a friend

(831 total reviews)

Ara Mahdessian

70% approve of CEO

58% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 831 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

831 reviews

5.0

Feb 21, 2022

Excellent place for growth

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- If you have a good idea and can build a strong business case, you have the freedom to pursue that idea - Passionate colleagues who rally around our customers - Innovative product

Cons

- Lack of diversity in senior leadership

4.0

Feb 21, 2022

They really meant it when they said Work Hard, Play Hard

Customer support advocate

Recommend

CEO approval

Business Outlook

Pros

Incredible benefits Wonderful people Extensive training material Career growth opportunities

Cons

Very heavy workload with tight timelines, though this may have improved since I’ve left as they were hiring constantly.

5.0

Feb 12, 2022

ServiceTitan is a rocketship!

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Work life balance is what you make of it. Unlimited PTO is used and encouraged. Good stock comp and bonus plan. Fantastic medical benefits (better than some Fortune100 companies). Room for growth, overall an amazing company with a very very bright future.

Cons

Deciphering the line between support and success is something that's learned individually, however this only applies to a csm role

Viewing 736 - 738 of 831 Reviews

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