ServiceTitan reviews

3.4

49% would recommend to a friend

(832 total reviews)
avatar

Ara Mahdessian

69% approve of CEO

58% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

832 reviews
5.0
Sep 3, 2018

Best year of my professional career

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I just completed my first year at Service Titan. It's surreal to think about how much the company has grown, how much we've done, and how much I've grown in just 1 year. Everything happens so quickly here. When I first joined, I was told that the company wants this to be a place where I can "become the best version of myself." Well, I definitely feel like I'm doing my life's best work and having a lot of fun in the process. I appreciate being able to work on things that greatly affect the business and the daily lives of our customers, especially in collaboration with super sharp and supportive coworkers.

Cons

Meeting rooms are becoming scarce with all the growth

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ServiceTitan Response
7y
Thank you for your review. Making our customers more successful has been part of ServiceTitan's mission since the beginning, and we're delighted that you feel you are able to do so while also having fun! As we continue to grow, space planning is top of mind and we are considering the best options for everyone.
5.0
Sep 2, 2018

Product

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I'm on the Product team. The product is big and powerful. I enjoy visiting or speaking with customers, observing how they use the product, and seeing first hand how it makes their jobs easier and more productive. It excites me that my job is never done. If I perfect a feature or module, there's plenty more valuable ideas / features / modules for me to take on. The Product team is tight. We all work hard on our own piece of the puzzle, but we support one another. Our President / Co-Founder is a visionary, and because our product touches almost every workflow in our customers' businesses, there is so much opportunity to create value. The focus on "customer success" is great. Ironically, sometimes it spreads us thin and we lose some of that focus when we're trying to make everyone happy, but it seems to be the right approach because customer referrals and references are helping the company grow really quickly. I feel very lucky because I'm challenged to aim high and shoot for creating big value, and this is the type of product, market leadership, and supportive team where I can actually deliver. That's immensely satisfying for a Product person.

Cons

The product and engineering teams are always getting bigger, which makes it more difficult to stay united and aligned, but we're taking the right measures to stay in sync.

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ServiceTitan Response
7y
Thank you for your feedback! We want our team members to work on projects that are impactful for both our customers and our team members. Striking the right balance of communication is always a challenge, but we are working on ways to ensure alignment within and across teams as we grow so quickly!
5.0
Sep 1, 2018

sales

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great sales team and great culture it's competitive in a healthy way, everyone helps out and acts like one TEAM the environment is not political, lots of performers and everyone has been nice and helpful it's fulfilling to sell a product i believe so much in i check back with my clients and they tell me how much better there business is due to the software, there is no better feeling for someone in sales

Cons

a lot of small things pop up because the company is growing so quickly, but i think the company does a very good job of pretty quickly addressing the most important ones

Viewing 751 - 753 of 832 Reviews

Glassdoor has 849 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.