We don't have values, literally. We have a company mission, but we don't have values yet, which was an afterthought when I first started and was pushing 60+ hours a week trying to keep things afloat. If you want to work at ServiceTitan, I'd really recommend asking about the company values, mission, and culture, and to really gauge if they align with your own. As stated in the pros, the people are amazing. They are incomparable, but that can only take you so far. If you don't believe in the company and its mission and its values, you will be stuck in limbo, and you will grow complacent. Read Goethe's Faust and discover that complacency is NOT a good thing.
The company is complacent in their approach to the core product, to the treatment of women in the office (including hiring ratio, lack of women managers, lack of women on senior leadership team, etc.), to the insane amount of power we allow our customers to hold, to the recognition of the underdogs of the company (essentially, if you're not the one directly bringing in the $$$, you might be forgotten).
I understand Sales helps make the world go round (or at least provide us with a paycheck), but Sales shouldn't be the only focus. There are a lot of other people, teams, factors that go into making the company successful that frankly Sales doesn't hold a candle to.
