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      ServiceTitan

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      ServiceTitan reviews

      3.4

      49% would recommend to a friend

      (829 total reviews)
      avatar

      Ara Mahdessian

      69% approve of CEO

      58% positive business outlook

      Ratings by category

      4.0

      Compensation and benefits

      3.9

      Diversity & inclusion

      3.3

      Work/Life balance

      3.2

      Culture & values

      3.1

      Career opportunities

      2.9

      Senior management

      ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      829 reviews
      5.0
      Nov 17, 2020

      ServiceTitan Rules

      Lead cat herder
      Recommend
      CEO approval
      Business Outlook

      Pros

      Our value prop is to help our customers be more profitable (how rewarding!) Successful and rapidly growing tech company High performing teams, psychological safety - lots of jokes and good times Lots of genuine care from your teammates and leadership team Constantly evolving set of benefits customized to the humans at the company So many opportunities to grow professionally and learn from the growth of the company Amazing co-workers

      Cons

      Tons of priorities and challenges in ranking them results in lack of focus Processes still evolving - lots of inefficiencies There is insufficient diversity in the leadership team

      4.0
      Nov 16, 2020

      Great culture and company, Lots of work. Compensation a bit low.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have never worked anywhere before where I felt like upper management cares about the employees this much. This is truly employee-centric. They strongly encourage career progression and provide opportunities to discuss your future with the company. They also care very much about their customers. If you are the sort of person who wants to believe in their company and it's mission, then this is the place for you. You can actually be proud to work here. From a compensation perspective, benefits are amazing.

      Cons

      A lot of the same issues that plague all SaaS start ups. Inconsistent internal processes that change from week to week. More than a dozen or so different platforms that you will need to use on a daily basis to seemingly accomplish very similar tasks. Internal communication is not very formal and mostly consists of semi-moderated slack channels. There are formal channels, but it is somewhat cumbersome. In addition, given the amount of responsibility you are given along with the levels of autonomy, the starting compensation is surprisingly low compared to similar organizations.

      5.0
      Nov 11, 2020

      Great Company!

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      People that really seem to care, a solid product that's helping a great and necessary industry!

      Cons

      Lots of information and things move fast. It's challenging to keep up at times but the cause still feels very worthy.

      Viewing 805 - 807 of 829 Reviews
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      ReviewsServiceTitan reviews

      Glassdoor has 846 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.