ServiceTitan reviews

The only downside I can think of is the growing pains. This company went from 5 employees to 400 in a span of four years, however, the company is taking steps in the right direction to mitigate and eliminate the issues that arise from such fast paced growth. Work life balance can sometimes be thrown out of balance like any startup, you will be asked to work, and work hard - however, I never felt like any of the work I was doing wasn't meaningful.

We keep selling a product based on features that are coming down the pipeline when there are core functionalities that are quickly becoming dealbreakers for even the smallest customers. While I understand we can't be stagnant, we're constantly trying to fix things that should be super stable by now (reports, accounting, KPIs, etc.). My biggest concern currently is how removed leadership has become with the issues that are bothering their employees. Our CEO is too focused on sales (this is a very common sentiment) and the common consensus I've heard is we're selling too aggressively. This direction is affecting not only our employee happiness/work-life balance, but it's affecting the customer experience overall. It would be nice to have slightly more competitive compensation compared to the industry and 401(k) matching of some kind. Lastly, the office is pretty messy consistently. Furniture gets moved and not put back, ping pong balls litter the offices and floors, stains on the fridges, etc. It'd be nice if the office was actually taken care of (the office staff does do so much to pick up after others, but there's only so much they can do on their own). If we can improve the product in the areas that need focus, and leadership can reconnect with the rest of the company and realize the actual challenges we're facing, then I think things can get better.