ServiceTitan reviews

There is no work/life balance, the expectation is to work 50-60 hours a week minimum, the training is long and mostly unrelated to what you will actually be doing in your role. The company culture has been sacrificed for the sake of growth and it shows in staff burnout and turnover. They seem more and more out of touch with the needs of their workforce, especially during a pandemic. In a time when we’re all doing our best to get through a hard time, they sent chocolates and stepladders for Christmas instead of money or gift cards that we could actually use to care for ourselves and our families. Their performance standards are completely unrealistic and they reward your “success” by burying you in more work and projects unrelated to your job.

Anyone who loves working at ServiceTitan either doesn’t work in sales or is given everything on a silver platter because they’re favorited. They keep changing the quotas, metrics are hard to keep up with, etc. Being an SDR without being in the office is difficult. You’re cold calling people who most definitely don’t want to be hearing from a sales person, trying to get them to take a demo of a product that’s way too expensive and that they’ve demo’d before 2 months earlier. Sales leadership also lies to you and picks favorites. They’ve let go of so many SDRs this year and now they’re starting to re-hire for these positions, and that’s why you’re probably here on Glassdoor reading reviews to see how terrible of a position it is.