Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (111) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Live Services Agent (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 116 reviews)); "Great people and love the work that I do" ((in 69 reviews)); "The culture is great and diverse." ((in 57 reviews)); "Pay is good." ((in 56 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 26 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 35 reviews)); "NO work life balance" ((in 23 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 18 reviews)); "Rampant favoritism across all departments." ((in 17 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 14 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

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ServiceTitan

ServiceTitan reviews

3.4

49% would recommend to a friend

(832 total reviews)

Ara Mahdessian

69% approve of CEO

58% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.3

Work/Life balance

3.2

Culture & values

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

832 reviews

3.0

Sep 18, 2024

Meh

Engineer

Recommend

CEO approval

Business Outlook

Pros

Comp and benefits are ok

Cons

Due to layoffs last year and this year, the product & engineering department is understaffed and overworked. Releases are rarely ever smooth, deadlines are unrealistic, teams are even more siloed, documentation is either lacking or outdated, processes change frequently, and certain tools used are outdated and badly need to be reworked. If anyone from management is actually reading this and is wondering why the internal surveys paint a different picture, it's probably because most people are just suffering in silence for fear of reprisal.

1.0

Feb 27, 2024

Garbage Company. Stay away

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

Decent Salary and benefits. I was in the last cohort to get hired that also received a $500 stipend for office supplies, however they no longer provide that.

Cons

Garbage company. SDR’s are constantly being hired because of the high churn rate. Leads are horrible and you’re not allowed to prospect your own leads, half of them are fake, doesn’t qualify under the stringent ICP requirements, or have been contacted so many times that they just curse you out when you call. Management is clueless and the constant glazing they do with upper management during org wide meetings is sad and hilarious. Just stay away.

2.0

Dec 15, 2023

Just no

Anonymous

Recommend

CEO approval

Business Outlook

Pros

Great benefits ans good pay

Cons

The environment is so incredibly toxic. It comes from the top. There is a culture of throwing people under the bus, micromanaging, off work hours working expectations, etc.

Viewing 76 - 78 of 832 Reviews

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Jobs at ServiceTitan

Customer Success Manager

Senior AI Engineer (Agent OS Platform)

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Customer Success Manager, Strategic

Senior Business Analyst