If you are in any capacity assessing whether or not to join any aspect of the sales development organization at ServiceTitan, I would advise you to run! Seriously, run! SDR or SDR Manager, it doesn't matter.
The entire sales org is smoke and mirrors. If you want to be a part of an amazing culture & a tight-knit team, you won't get it here. The sales energy is non-existent, the culture is one of the most toxic environments I've ever been a part of. Countless top reps actively interviewing elsewhere, securing offers, and leaving.
I can't tell you how many SDRs I've seen step into the organization incredibly excited to start their tech career only to come face to face with the reality of what they're in for.... a promo path that doesn't exist past, a book of business that you're required to work irrespective of the fact that most leads don't meet ICP, clawbacks on commission because you forgot the word "because" in your notes for the AE, the list goes on and on.
If you advocate for any sort of meaningful change that has the capacity to actually "help" make the SDRs lives better and therefore drive higher revenue, you're labeled a threat and treated accordingly.
I would only apply to ServiceTitan if you're desperate for a job. Outside of that, keep looking.
