ServiceTitan reviews

If you are in a customer-facing role, it sometimes feels like there is no light at the end of the tunnel. There are issues that have been at this company for many years, yet they aren't being addressed. For example: our customers have very unrealistic expectations of the product, to the point that a customer-facing team will be on the phone with a customer screaming at them, cursing, and basically putting that employee down for something that the employee had no involvement in. This would be somewhat manageable if it was an occasional occurrence but it happens all of the time and the company does nothing to address this (by the way B2B companies should never be like this). They will put the customer before the employee (contrary to what they might say initially) and it causes these teams to be extremely burnt out.

Company was good when it was younger. Now that it’s matured immensely, you have to be good at work politics in order to survive. We’ve had at least 3 rounds of layoffs while I was there. Keep your head on a swivel. Also very little room for growth