ServiceTitan reviews

The code-base is under-documented & disorganized: seemingly small functional changes can easily involve dozens of files. It's also overly engineered, but in areas that aren't conducive to product health & maintainability. Working around crazy tech debt, poor practices & dicey processes take up more time than actual problem solving. Unnecessary complexity & tons of runtime feature enable configs used institutionally lead to many many bugs that are difficult to reproduce. Myopic management fails to recognize it as a problem. Engineer performance criteria is inadequate & heavily favor engineers who have been at the company for many years: need to be a rock star to break even. Onboarding wholly inadequate for engineer hires: it's mostly HR stuff & customer training tutorials focused on 1 or 2 product areas. At the mercy of tribal knowledge & reverse engineering for initial several months. Stress of tight deadline expectations mean your requests for help often go unanswered. Deadlines often bumped forward, often cutting time in half. Gaining access to key systems is haphazard: no list when on-boarding, no clear direction on where to obtain access once a need is determined. Cheap version of big name health insurance. Last job was using same insurance company - different plan: non-generics cost me at least 4x out of pocket than I ever paid previously for them. The familiar problem with "unlimited PTO/sick time": offered, but use is frowned upon. Trying to find employee resources in intranet can be annoying - a lot of outdated material lingering.

Inexperienced Management Poor Customer Satisfaction Frequently Understaffed Constant Change / Instability