ServiceTitan reviews

3.4

50% would recommend to a friend

(833 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

58% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 833 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

833 reviews
5.0
Feb 21, 2017

Never been happier

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I'm not a millennial as many of my coworkers are and I've worked in a lot of environments, from good to downright terrible. With all that experience, I can say wholeheartedly that ServiceTitan is the best place I've ever worked. Here are my top five pro's, though I could go on and on.... + Totally non-political culture that encourages collaboration, critique, and honesty. I haven't met anyone with an ego and everyone just wants what's best for the company, the customers, the campaign, or whatever. + Completely intelligent, engaged and supportive management team. Humble but demanding founders who know the company inside and out, know what it can do for its customers, and want to see genuine passion in every employee. + Customers are like family. I'm not kidding... with literally thousands of customers we treat everyone like they're family. Our customers visit our office and have the run of the place. We white-glove each customer with an account manager who knows everything about them. It's incredible. + Work challenges are invigorating and impactful. No busy work, and very little red tape. I can accomplish almost anything I set my mind to. + Culture of work hard/play hard that's not just lip service to the play hard. The office is super fun, everyone takes time to rejuvenate, the lunches provided are healthy and top quality, the kitchen is stocked and there's an opportunity for everyone to know everyone. + BONUS: We're a growing startup that continues to double and triple every year, all while maintaining the amazing culture I've already described. Who wouldn't want to be part of that?

Cons

In my mind cons implies "reasons to not work here". I cannot think of one. There are, of course, challenges and growing pains associated with any company that's expanding as rapidly as we are, but that's not a con in any way. If you have the entrepreneurial spirit, there is nothing about this place that would give you pause.

5.0
Jul 23, 2016

developed me to a whole new level

Recommend
CEO approval
Business Outlook

Pros

our customers love our product, and we love our fellow Titans. it doesn't get any better than this. one of the company's core values is the desire to achieve extraordinary things. it was a bit discomforting for me to formally take on very ambitious goals, but the process has shown me what I'm truly capable of. and the company seems to be supportive of failure, so long as you took on a huge challenge and went about it the right way.

Cons

it's not easy, and it's not for everyone.

5.0
Apr 23, 2016

A gem of a tech startup outside of Silicon Valley

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Overall, ServiceTitan is a great place to work. Its employees are friendly, smart, and driven. The ethos and mission of improving our customers' lives permeates in all that we work on. Some of the perks include a cool, new office, lunch provided every day and tons of snacks, and a great benefits package. I would definitely recommend to a friend.

Cons

Because it is a fast growing startup, things are constantly changing and evolving. If you're rigid in practices and don't have a growth mindset, this probably isn't the place for you. Sometimes strategy shifts before it has a chance to run its course.

Viewing 121 - 123 of 833 Reviews

Glassdoor has 850 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.