ServiceTitan reviews

Bonus this year had multiple factors that were out of our control, and it was severely limited. Unrealistic targets set by upper management and other issues that prevented the "grunts" like us from getting our money no matter how hard we worked.

This is a not a company you will grow in. You will see people come and go some of it is because people quit, others times are because they fire people pretty easily here. But in terms of growth, you will not see it. There are people who have been in the same role for 3 years with no promotion to AE. In fact there was an SDR who has been at ServiceTitan for 3 years, good rep, had great months, but had a few bad months and they let him go. My first day on the Job my manager told me the AEs are not your friends and he was right. The system is pitted against you. The AEs are financially motivated to DQ your meetings and will do everything in their power to do so. We have a specific ICP and the AE's will ask questions in a certain way to get the meeting DQed or even go through your previous conversations with the customer to find a way to DQ it. You will spend a lot of time working on a lead, and when you finally get a demo scheduled, the AE will find a way to DQ your meeting. On top of all this, ever since the company went public, Things have gotten worse. SDRs used to be able to have huge months where they make like 10k, with the new comission structure that is no longer possible. The commission is less and now theres also a cap, and its pretty much impossible to even get to that cap in the first place