ServiceTitan reviews

3.4

50% would recommend to a friend

(833 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

58% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 833 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

833 reviews
4.0
Mar 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home Good managers that are understanding and helpful Best product on the market (also most expensive)

Cons

You're cold calling, but that's what you sign up for I don't feel like the leads they gave were very fresh or new. Often times you're calling someone that your coworker on a different team just called every week for the last 3 months and now it's your turn. Having a minimum # of calls to make a day sometimes doesn't make sense when you know certain people are only available certain days and times and other's arent worth calling back to back days or you risk harming the relationship with the potential customers

4.0
Mar 13, 2025

Great Company

Recommend
CEO approval
Business Outlook

Pros

Benifits Equity Flexibility Team support Collaboration

Cons

Teams are spread to thin Mid level leadership is immature and needs training

1.0
Mar 12, 2025
Recommend
CEO approval
Business Outlook

Pros

modern tech stack for everyone to use with slack, salesforce, and all updated SaaS apps

Cons

the managers are absolutely horrible here especially one of them. Really wish I could name him to warn others but it doesn't let me on here. Starts with a b though. He is very very fake and acts like hes cool with you and is your friend but all he really cares about is moving up the chain of command. The second that he gets a chance to stab you in the back he will no matter what he tells you. The culture here looks amazing with the big zooms with thousands of people on it but at the end of the day im sure there are other people that are fake like him. Im sure there are good people there also , but people like him are a cancer and inject an entire company with their disease of being non genuine, aggressive, demeaning, and sarcastic and that is not something you want at any company. The owners probably dont see a problem with him because he does what they say and to them if hes bringing in a certain amount of revenue they dont really look into it, but 100% this is not the kind of manager you want at any company because it is a domino effect and effects the culture of everyone. Ive worked a bunch of SaaS companies and because of people like him this is probably the worst culture out of every company I have worked for, My advice is to look elsewhere and look at another SaaS company where you will not only make more money , but you will also be treated with respect by genuine people that actually look at you as a human instead of disrespecting you and mistreating you on a regular basis like him.

Viewing 142 - 144 of 833 Reviews

Glassdoor has 850 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.