ServiceTitan reviews

3.4

50% would recommend to a friend

(833 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

58% positive business outlook

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 833 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

833 reviews
5.0
Apr 11, 2016

Growing company; great place

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've worked here for a short period so far. But you can tell when a company genuinely values it's employees. This is such a place. All contributions are valued by management. The CEO is smart and inspiring. The benefits are beyond anything I've received in my career and extremely generous. The compensation is more than fair. Beyond all this, the product is top-notch and the company continues to drive improvements. Knowing we produce a top-tier product, my work is valued and I have growth opportunities with a growing company keeps me working hard.

Cons

none at this time. I've only worked here a short time, so this might change.

5.0
Mar 29, 2016

Awesome Culture and Great Place To Make An Impact

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Seriously. The 2 founders are some of the genuinely nicest people you will ever meet especially in a leadership position. They really do treat you like family. - If you are self-motivated and ready to work with other like-minded people, you could really enjoy coming into work each day - free catered lunch everyday, unlimited vacation, and many other perks - From a technology point of view, they have very smart engineers and have not been in situation yet where the answer to the question, "can we do it", has been 'no'.

Cons

Not many... - you can't bring your dog to work

5.0
Mar 29, 2016

A STELLAR Place to Work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. The balance of working hard to accomplish amazing things AND having fun throughout the day is top notch. We do important and innovative work, and have a great time doing it. 2. Trust. The managers and executives at ServiceTitan do no micromanage. They have high expectations of everyone on their teams, and help guide your work by setting goals and allowing you to accomplish them in the way that you know how. If you are hired its because the team believes you can accomplish great things. Which leads me to... 3. Talent. The employees that work at ServiceTitan are excellent. I have learned a ton about various aspects of the industry we work in from people with a diverse set of backgrounds. Part of the fun of working here has been learning from other employees and hearing about the experience that they bring to the table. I have not yet come across an employee who isn't good at what they do. 4. Leadership. Within the first two days I had met both of the founders of the company and had gotten the opportunity to hear their vision for the future of the company. As we grow, this will probably become less likely, but the fact that it was a priority at all was very new to me. Both founders are very intentional leaders - they trust the employees, they value what we do, they challenge the company to accomplish great things, and they invest in keeping us all happy. This company will continue to be successful because it is being led in the right way. 5. The office. We just moved into a brand new office taking up an entire floor. Great views, modern furniture/kitchen, etc. Its a great place to spend the day. 6. Food. With catered lunch each and every day, and snacks and drinks always stocked, you feel right at home.

Cons

Each department has challenges that it faces, but the only con that I've noticed across the company is a lack of communication regarding parts of the product. When I first came to the company, the onboarding process left something to be desired. There was no official training about the product other than the same training modules that the clients use. It was expected that I teach myself the product and ask questions along the way. I think that at least in part, because of this, people's knowledge about the product throughout the company is a bit scattered. There are a few people considered the true "experts," but other than that there doesn't seem to be a real shared understanding of parts of the product. I think this is a natural growing pain for a startup that has done as well as ServiceTitan has, but still presents a challenge company-wide.

Viewing 145 - 147 of 833 Reviews

Glassdoor has 850 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.