ServiceTitan reviews

The culture changed from being a place where you could come up with ideas, innovate and lead to just 'do what I ask', 'don't ask questions during the meeting or you'll be the next to be laid off', 'don't question the workflows, just do what we say'. Obviously, this is a very toxic environment so if you have the chance to find another opportunity where you can learn, grow and be appreciated, please do. However, keep in mind that this only is my and my teammates experience with the Success department. We always heard a lot of negative feedback from the rest of the teams (especially client facing roles) but I cannot speak on behalf of everyone. Overwork. All the time. There was literally no period where we would get off the office on time, there were so many client requests and so many deadlines and quotas to hit that you almost had to sleep at the office (which sometimes we did). You won't be promoted, unless your manager's manager favors you. While metrics, reports and all types of tracking mechanisms exits, and micro management is part of your daily routine, you still won't be judged based on those numbers. For me, and so many of my teammates, managers, directors, and executives we never worked with before, completely changed the performance review reports post factum, and lowered the ratings without giving any constructive feedback (which they're supposed to during the 1:1s) or backing those comments up with any data. Salary is good but given the long hours, stress and constant micromanagement, you will never feel great about your job.

SeviceTitan doesn't really know what they're doing. In the short 2 1/2 years that they've bought and owned the company I worked for (FieldRoutes) we have had 2 huge layoffs. Being with the company for 7 years and coming from an era where you're use to seeing the company double and triple in size each year, makes you wondering what is going on in leadership. This was not what was promised when you first introduced yourself to you us.